Site Reliability Engineer

Quizlet’s mission is to help students (and their teachers) practice and master whatever they are learning. Every month more than 50 million active learners from 130 countries practice and master more than 300 million study sets on every conceivable topic and subject. We are developing new learning experiences by modeling how students learn and by drawing upon knowledge acquisition, retention, and pedagogy in cognitive science. We are always seeking to help students master any subject by optimizing study efficiency and engagement.

Want to be a go-to person for site reliability on the most-used learning platform in the U.S.? Want to work on a service that is rapidly scaling and relied upon by millions of students and teachers worldwide?

Quizlet is an indispensable utility used daily by millions of students and teachers around the globe. If our site goes down, even just for a few minutes, the pain is felt intensely. Speed is crucial, and downtime is not an option as we grow — during the school year, we are in the top 20 most-visited websites in the U.S. These are challenges you will face on day one at Quizlet.

Quizlet is a leading company in consumer learning technology with proven traction and huge growth ahead. Our business model is robust with two strong revenue streams — advertisements and paid subscriptions. Our ads business allows us to offer amazing study tools to millions of students around the globe for free. And our premium subscriptions give students and teachers to ability to create custom content and access learning analytics tools. Come help us scale one of the fastest growing and highest quality consumer learning brands, as we develop innovative simple-to-use study tools that help students everywhere.

Responsibilities

  • Engage with service owners to improve the entire service lifecycle — from inception and design, through deployment, operation, maintenance, and sunset.
  • Help service owners drive their services through the service lifecycle through activities such as system design consulting, developing software platforms and frameworks, capacity planning and launch reviews.
  • Help service owners maintain their services once they are live by measuring and monitoring availability, latency, and overall system health.
  • Help scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity.
  • Practice and evangelize sustainable incident response and blameless postmortems.

Qualifications

  • Experience in designing, analyzing and troubleshooting distributed systems serving production traffic.
  • Experience with algorithmic thinking, data structures, and software complexity.
  • Experience in writing scripts in one or more languages such as Python or Go as well as $SH.
  • Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
  • Ability and desire to debug and optimize code and automate routine tasks.
  • Experience with on-call duty, know why it’s hard, work to improve it, and make it so well documented that every engineer wants to be on rotation.
  • {Passion|Interest|Experience} with automation of code testing and deployment through the use of containers.

Quizlet’s Team Culture

We are here to make education better and more accessible. We strive to improve the lives of students and teachers at every stage and in every setting. We have a bias for action, take initiative, and hustle to deliver results. We make informed decisions whenever possible but are unafraid to take calculated risks on great ideas to promote learning. We embrace challenges and see effort as the path to mastery. We’re constantly seeking opportunities to learn and we embrace curiosity. Quality matters at Quizlet, and we hold the bar high on everything we do. We sweat the details and take personal accountability and pride in anything that carries the Quizlet name. We speak up, jump in and work with each other to fix problems, and never say "that's not my job." We treat each other with honesty and respect, encourage vigorous debate and seek critical feedback. We value diversity, humility, transparency, and collaboration as the best paths to our success — as individuals, as a team, and as a company.

Quizlet’s success depends on a strong commitment to diversity, equity and inclusion. We are actively working to build a team that is representative of the diverse communities we serve, and an open, inclusive work environment where all employees can thrive. As an equal opportunity employer and a tech company committed to societal change, we welcome applicants from all backgrounds. Women, people of color, members of the LGBTQ+ community, individuals with disabilities, and veterans are strongly encouraged to apply. Come join us!


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